Questions to Put in Writing
Identify the warranty provider before comparing the length of coverage.
- Name the warranty provider.
- Check the start date and length.
- List excluded damage and modifications.
- Ask who pays shipping and customs for service.
Document to keep
Keep the warranty card, invoice, and service papers together.
Manufacturer warranty
A manufacturer warranty generally requires an activated warranty card or digital registration from an authorized point of sale. Coverage commonly excludes accidental damage, normal wear and unauthorized modifications.
Retailer warranty
Independent sellers may provide their own mechanical warranty. Ask who performs repairs, where the watch must be shipped, which components are covered and whether shipping or customs costs are included.
Related Information
Continue with Authenticity guide, Watch care guide or watch return and exchange conditions.