Protect Your Return Option
Preserve the watch, packaging and evidence until the return window closes.
Before altering the watch
Get written approval before altering a watch you may return.
- Record the package at delivery.
- Keep tags, films, boxes, and labels.
- Do not size or engrave the watch too early.
- Report damage within the stated time.
Before accepting delivery
Inspect the package for damage and preserve the shipping carton, labels, protective films and accessories. Record any issue promptly using clear photographs.
Before wearing or sizing
Removing links, engraving, wearing the watch or removing protective material can affect return eligibility. Ask for written approval before making any alteration if you may need to return the item.
Related Information
Continue with Shipping information or Customer service.